Configure Email Service Manager

The Connected Business Email Service Manager is a service running separately from Connected Business. This is responsible for automatically sending and/or retrieving messages from the email server to the company database and sending campaign waves to the respective target list.

This is the email client component of the Connected Business Email solution. It currently works with POP3 email servers and will support SMTP and HTTP servers in future releases.

The Connected Business Email Service Manager enables you to do the following:

• Install / Uninstall email service.
  
  
• Disable / Enable the email service.
  
  
• Update the current email service settings.

Set Up Connected Business Email Service Manager

1. Go to Start menu > Connected Business 13.2 >Tools > Connected Email 13.2. The Connected Business Email Service Wizard will be displayed. Click Next to proceed.
   
   

   Alternately, you can also go to the installation folder of Connected Business and locate the executable file Interprise.Presentation.EmailManager.exe to run the Connected Business Email Service Wizard.

   

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2. Click F2 to set up the configuration for the database connection.
   

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   1. On the Database Connection Configuration window, enter the details for the required fields to access your company database and save your configuration.
      
      
   2. Click on Verify Credentials button to validate the database connection and click Next to proceed.
   
   
   
3. In the Settings page, define the settings for the email service manager.
   

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   Field	Description
   Service Name	Name of the email service. By default, the service name is ConnectedBusinessEmailServiceManager_13_2.
   Display Name	The name of the email service displayed.
   Description	Describes how the email service works.
   Path To Executable	The directory where the Connected Business Email Service Manager is located. By default, it is installed where the Connected Business application is set up.
   Start Type	Select the type on how the service will be started. Manual - allows the service to be manually run by user. Automatic - service will be run automatically once the computer is turned on. Disabled - turns the service off.
   Send and Receive Every	The time interval set as to when the service will send and retrieve emails from the server.
   Max Threads	Maximum number of concurrent threads that can be started to send and retrieve the email messages.
   Service Status	The current status of the service. Values can either be Started, Stopped, Resume or Paused.
   Max Email to Send per Thread	Maximum number of emails that can be sent per thread.
   Reset Email 'Sending" Status Checkbox	If enabled and the email service is stopped, all pending emails in your Outbox folder with “Sending” status will be changed to “Ready to Send”.

   
   
   
4. Click on Install button to start installing the email service. Once successfully installed, the email service will automatically start.
   
   
5. If you want to edit the service preferences, click the Uninstall button. After making the changes, click on Install to start installing the service again.
   

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6. Click Next to continue and click Finish to close the Connected Business Email Service Wizard.

Once the service is installed and enabled, email messages will automatically be sent (pending messages) and received (incoming messages) by the user without manually clicking the Send/Receive button from the toolbar menu in the Connected Business.

To check if the Email Service is running, go to Start > Settings > Control Panel > Administrative Tools > Services.